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Terms and Conditions
 

IMPORTANT NOTES:
ACCESS TO AND USE OF OUR SITE IS PROVIDED BY US SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS, WHICH ALSO APPLY TO YOUR PURCHASES AND ACCOUNTS. BY VISITING OUR WEBSITE, REGISTERING FOR AN ACCOUNT OR PURCHASING FROM US, YOU AGREE TO BE BOUND BY THESE TERMS.
OUR LIABILITY IS EXCLUDED AND LIMITED ACCORDING TO CLAUSE 12. IN PARTICULAR WE DO NOT ACCEPT LIABILITY FOR BUSINESS-RELATED LOSSES OR FOR THE ACTS OR OMISSIONS OF OTHER USERS. YOUR STATUTORY RIGHTS AS A CONSUMER ARE NOT LIMITED OR EXCLUDED, EXCEPT TO THE EXTENT PERMITTED BY LAW.
OUR WEBSITE CONTENT IS OUR PROPERTY AND YOU MAY ONLY USE IT ACCORDING TO CLAUSE 11 BELOW. YOU ARE REQUIRED TO LICENSE US YOUR CONTENT IN ACCORDANCE WITH CLAUSE 11 BELOW.
About these terms
These are the terms of use of our website, and the terms applicable to any purchases made through our website and accounts opened through our website. They are applicable to both casual visitors to our website, as well as our customers, members and other users.

About us
Aquascribe is the trading name of Hawkins and Manwaring our registered office is at Avalon Farm, Talskiddy, St Colomb, Cornwall TR9 6EB

How to contact us
To contact us and send notices to us, please write to our principal office at Hawkins and Manwaring Avalon Farm, Talskiddy, St Colomb, Cornwall TR9 6EB.  e-mail us at info@aquascribe.com or call us on 08458770776. We may, at times, record certain inbound calls. This is purely for training purposes and will be permanently deleted after use.

How we may contact you
We may contact you and send you notices using your e-mail address supplied if you register for an account. We may also write to you at your last known address or telephone you using any telephone number you have provided.

Our website and services
Accuracy and Errors
We make all reasonable efforts to ensure that all information on this site, including products and services information, availability and pricing, is accurate, complete and up-to-date, but there may be errors which we fail to notice for which we shall not have any liability. In addition, all our content is only valid at the time it is downloaded and may change on a subsequent visit to our site. We reserve the right to correct any errors and to change any information (including services, products, stock availability, pricing and delivery charges) at any time without notice. If any change affects an order you have submitted then we will give you the opportunity to cancel the order rather than accept the change.
 Our website and any transactions conducted through this web site are in the English language only. We do not offer any other languages at the moment.

Purchasing from us
Invitation to do business
Our website constitutes our invitation to supply products and services to you, but it is not a binding legal offer from us. To purchase any products or services from us you need to follow the ordering process on our website (or alternatively telephone us).

 

  1. order
    Any order you submit is your legal offer to purchase the ordered products and services. We may decline your order for any reason. We will normally do this, for instance, if we have not managed to collect payment or products are not in stock.
    Acknowledgement of receipt of your order
    When we receive your order will send you an e-mail to confirm receipt of your order, and our website may also return a web page to confirm successful submission of, or receipt of, your order. These communications from us shall NOT create the contract at that stage and we may still decline your order, if, for instance, we cannot get the products in stock.
    If the products are not in stock, we will hold your order as a back-order, which you may cancel at any time, and we may accept your order and take payment at the time we are ready to despatch or ship the products.
    Acceptance and Formation of contract
    A contract between us for the supply of products or provision of any account or other services comes into force when we send you a separate e-mail confirming that your order is being processed and/or accepting your order.
    order will also be deemed to be accepted by us if we despatch or ship the products or commence the account/services ordered.
    Acceptance and Formation of contract
    On acceptance of your order, we agree to supply to you and you agree to pay for the products and services ordered.
    Terms and conditions
    The terms set out in this document, and any other terms set out on our website or in any of our e-mails or printed documents, shall apply to all agreements between us for any account, or the supply of any products or services.
    Price, Delivery Charges, and VAT
    The price and delivery charges for all products or services you order shall be as stated on our website at the time of your order, and we will apply all stated discounts as applicable. All prices and delivery charges are net of VAT unless otherwise stated. We shall be entitled to correct any pricing errors, and vary your order accordingly, in which case you will be given an opportunity to cancel your order.
    Payment
    Payment must be made with your order and received by us before any products or services will be despatched or shipped unless you have an established trade account. If your order is put on back-order because we do not have the stock available for immediate supply, we will take payment when your order is ready to be despatched or shipped. If payment is not received we may cancel your order. Payment should be by credit or debit card or direct debit as specified by us, including on our website or in our printed forms

Description
The products and services will correspond to the essential characteristics, description and specification set out in our website at the time of order. We shall be entitled to correct any description errors, and vary your order accordingly, in which case you will be given an opportunity to cancel your order.
Delivery of products and commencement of services
We will use reasonable endeavours to deliver all products and services in accordance with the applicable delivery method, option and timescale selected by you on our website, to the delivery address specified in your order. In any event, delivery will be or commence no later than 30 days beginning with the day after we received your order. We may ask for deliveries to be signed for. We will use reasonable endeavours to commence providing any account shortly following acceptance of your order.
Your right to cancel (products)
In relation to any products you order, you have a right under the Consumer Contracts (Distance Selling) Regulations 2000 to cancel your order and return the products by giving notice to us within 7 days after the day you received the products. Without affecting your statutory rights, we agree to extend this right by allowing you to cancel the order, and return the products, at any time up to 12 months after receiving the products, and we may, in our discretion, allow returns after 12 months. We may, at our discretion, refuse a return if the products cannot reasonably be expected to be resold by us by reason of any use, consumption or change to their state or condition after delivery to you. If you cancel, you must stop using the products and must take care of them. You are responsible for returning the products to us promptly, and meeting this cost, but we may alternatively choose to collect the products from you. You must make reasonable efforts to retain and return to us at the same time all packaging, contents, documents and other items supplied with or as part of the products, including any free gifts. If you cancel and return the products above, all refunds will be paid by the same method as we collected payment, within 30 days, less any cost of returning the products, and less any loss in value of the products caused by you.
 your own work, or is third-party content where you have authority to grant the above licence to us.

Our Liability
Statutory rights of consumers
Nothing in these terms shall affect your statutory rights as a consumer to the extent they may not be excluded or limited by law. This includes any rights you may have under the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, The Consumer Protection (Distance Selling) Regulations 2000, the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Other things we don't limit or exclude
We do not limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any breach by us of your privacy, or any liability to refund to you all or any price, fees or other amount paid by you.
 Our website and services
Where you are using any paid-for element of our website, content or services, then we will provide that part of our website, content or services with reasonable care and skill. Exclusion of business related loss. To the maximum extent permitted by law, we expressly exclude any and all liability we have to you (including for breach of contract, tort (including negligence), or otherwise howsoever) for direct or indirect loss, damage or liability relating to or suffered by any business, occupation or other non-domestic activity you engage in or are interested in, including (without limitation) loss of profit, revenue, contract, sales, income, goodwill, opportunity, business, savings, data, use or reputation, wasted management or office time, or any special, indirect or consequential loss of any kind.
Circumstances outside our control (force majeure)
We will not be liable for any breach of agreement caused by an event or circumstance beyond our reasonable control.
Cap on liability
Our maximum liability to you (in contract, tort (including for our negligence), and otherwise however) arising in relation to our website, services and, products, shall be limited to £500.

Privacy Policy – “We do not store credit card details nor do we share customer details with any 3rd parties” 

Payment Flow and Delivery Policy: we despatch in stock items on the day of ordering and expect normal deliveries to take 2 - 3 days. Payment is taken from non account customers when the order is placed for in stock items. Trade customers wit established trade acounts are4 expected to pay within 30 DAYS.

Refund / Cancellation Policy Any goods that are not acceptable for any reason will be replaced or refunded as the customers desires.

Applicable Law and Disputes
These terms and any agreement with you is subject to the law of England and Wales, and you must bring any claims against us exclusively in the courts of England and Wales.

Changes to these terms
We may at any time unilaterally change these terms by publishing a new version on our website. You are responsible for reviewing regularly our website to look out for updates. By continuing to use our website and services after any such change you will be considered to have accepted the change.


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